Posts in Operations
Transforming an NFL Stadium into an Olympic Trials Swim Meet

Team USA Olympic Swimming Trials for Paris 2024 are starting this weekend through 6/23.

For the first time ever, the meet will be held at Lucas Oil Stadium, home of the NFL’s Indianapolis Colts. Watch how they transformed the football stadium into the largest natatorium in the country (temporarily); I would recommend 2x playback speed:

This type of floor change is familiar to those of us from LA where the Kings, Lakers and Clippers all play in the same venue. Here’s a look at "Sports-ageddon" on May of 2012 when the arena hosted six playoff games in four days (!!).


Japan's Kansai Airport Hasn't Lost A Piece of Luggage in 30 Years

How is it possible that Kansai Airport (KIX) hasn’t lost a single piece of luggage out of the estimated 10 million baggage items it processed in fiscal 2023!?

Image generated on Microsoft’s Copilot—powered by DALL-E 3

I’ve been taking an (Lean) Operations Management class and would be really interested to see what processes, rituals, and culture they have put in place to achieve this (even if they are padding the numbers a little…).

At the very least, it looks like they are practicing a very “Lean” approach to continuous improvements by listening to front-line workers: “CKTS updates the manual regularly to incorporate staff suggestions.”

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On a related note, I have had the unfortunate experience of having our bags lost, and I truly think that I wouldn’t have been able to retrieve it if I didn’t place AirTags on them. The customer service agent had assured me that our bags had made it to Portland (according to what she could see in the system) but I was able to let her know that they had been left behind in Toronto! Thankfully she was able to get in touch with Toronto Airport staff to get our bags onto the next plane to PDX.